Frank Haslam Milan (FHM) was appointed by Gedling Homes in 2008 to deliver an £18 million Decent Homes Programme. Not only has the delivery of the programme been very successful with high levels of customer satisfaction but a significant number of wider community benefits have been delivered including the recruitment of apprentices, working within local schools, supporting local curriculum activity and embedding of various green initiatives within contract delivery. This has put Gedling Homes and FHM at the forefront in delivering successful joined up partnership initiatives within the local community. The project has also provided significant challenges in work content. This has been met head on by the partnering team by ensuring that client and customers are at the heart of the decision making process and this has reaped many benefits by embedding a joined up inclusive partnering approach.