National Housing Maintenance Forum

Orbit East & South Housing Association

A comprehensive long term partnership using “cost per property”

Orbit South entered into Partnership with MITIE Property Services Limited in April 2011 for the provision of Reactive Maintenance & Improvements (RMI Partnership) delivering services to over 15,000 homes across East Anglia and the South East. The partnership includes a number of innovative working practices and community benefits including price per property model, mobile working, apprenticeship opportunities for residents and funding from MITIE for investment projects to improve local community facilities. The partnership term initially for 10 years has an option to extend for a further 5 years, the estimated annual value is £15 million with cost savings of aroun13.5%. Although this is a relatively new partnership we believe the development and performance to date demonstrates the strategy and infrastructure of the partnership represents best practice.