Ian is a Director at The Lean Partnership, which has helped many clients to identify what their customers' most value, remove any unnecessary waste from their processes and deliver a faster, cheaper, better-quality service – right first time and just when the customer wants it. Prior to this, Ian ran large housing and maintenance providers, was an Audit Commission affiliate inspector, worked for HouseMark and was a Government housing advisor. Ian has also had personal experience as a tenant of councils, housing associations and private landlords, over many years.