With rent cuts, RTB, and the other effects of the Chancellor’s housing and benefits announcements in November 2015, housing associations face a tough (even hostile) new business environment. This session addresses how asset management and maintenance issues will play out in the new world, and how it may be possible to continue delivering good services that meet the needs of tenants and landlords alike. Can customer satisfaction be maintained, or is a drop inevitable? How will the business needs of housing associations be balanced against their social mission? What will need to change in the future, and how can this be achieved?