You wouldn’t think a text message, booking a taxi and a phone call to the AA would transform a housing repair service…

But that’s exactly how Wolverhampton Homes was inspired to improve its housing repair service.

Long gone are the days when housing repairs were about fixing a leaking tap then being on our way.  With more than 60,000 home visits a year, our repairs service goes way beyond that; offering advice and signposting support on issues ranging from children and vulnerable people safeguarding to welfare reform and rent arrears.

Our Repairs Plus Vision is taking housing repairs as an operational procedure and embedding it into the very heart of what our company stands for; quality service, better homes and making a real difference to our local community.

Customers’ expectations are changing – and that’s why we’re making sure that our services adapt and thrive.  As demand for, and the availability of online services expand, the expectation for rapid responses from service providers intensifies.  That’s the dilemma which housing providers face in the modern world – and that’s the challenge our Repairs Plus Vision is looking to meet.