Traditional three star gas models are based on the service provider pricing the breakdown element 'at risk' with this risk then being locked for the life of the contract. Whether this approach offers the best value for money is questionable. This session will explore the benefits of including a boiler replacement programme within the scope of the gas servicing and breakdown programme. The objective of this approach is to reduce breakdown costs and prioritise replacement of the worst performing boilers by delegating 'ownership' of the replacement programme to the service provider. The session will include a Q&A with a service provider and a boiler manufacturer.