Following our opening plenary on customer service, this session gives delegates an opportunity to discuss small initiatives which have a big impact on the everyday level of customer service. Our speakers will outline three completely different approaches which have helped engage residents and have improved feedback on the maintenance service.
Director of Service Delivery, Peabody
Chief Executive, Wolverhampton Homes
Assistant Director, Asset Management, Northern Ireland Housing Executive
Session 1b - 1 handouts Workshop 1b (1): Delivering Enhanced Customer Services Through Tenant Liaison Officers
Session 1b - 2 handouts Workshop 1b (2): The value of recruiting female operatives
Session 1b - 3 handouts Workshop 1b (3): The new customer paradigm: Delivering services online
The NHMF is the leading body representing housing providers, committed to championing innovation to deliver excellence in maintenance and asset management
