Conference Plenary 3

Tuesday 25 January 2011 15.30

P3 No hard or fast rules: the rise of the self-regulation era

The aim of this session is to give a short overview of the regulators being abolished, and the responsibility of facilities management providers to pick up this role to ensure standards do not fall below client expectations. It also considers the need for greater regulation to aid clients when procuring services.

With the announcements of the comprehensive spending review now affecting day-to-day service provision, without regulators in place to monitor quality is it the responsibility of facilities mangers to still focus on performance indicators – and if so, how can they go about sharing best practice and engaging with residents?

The audit commission stars may have faded, KLOEs may be no longer key and the TSA isn’t in the pink. But our sector still needs some measurement of the organisations we chose to work with (who is checking their financial viability now?) and clients still need to prove to the taxpayer they are providing value for money. Can we step up to this mantle – and should we?

A potential move to self regulation also raises questions as to how our own sector should shape up to prove solvency. Are the traditional measures used by clients to test a facilities management company’s solvency enough or can we help them understand who really has the money in the bank? Regulation may be decreasing for clients, but stepping it up within our own sector may be the best way to win back trust and prove that partnership and outsourcing can deliver value for money.

Speaker

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Handouts for Plenary 3 Mike Turner: No hard or fast rules - the rise of the self regulation era

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