This session will engage delegates in a debate about achieving board level buy in to a new approach to managing the performance of an in-house DLO team. As a relative newcomer to the social housing sector David will share his initial observations of his repairs service and describe the factors that have enabled changing the direction for his team from “contractor” to “service delivery team.
Director, Checkmate Housing
Head of Responsive Repairs, Raven HT
Workshop 3b Handouts DLO operations service or surplus: influencing the board26
The NHMF is the leading body representing housing providers, committed to championing innovation to deliver excellence in maintenance and asset management
