Lean Thinking is not just about better process redesign. It is more about changing culture, attitudes and behaviours. The main tools that organisations have to change culture are effective leadership and applying the right performance measurement system - using the right measures at the right level to drive the right behaviours.
This presentation will look at how to measure effectively and the impact it can have on performance and culture. Rather than benchmarking against other, frankly, average businesses, Philippe will show how to measure processes properly and the 10-20% efficiency increases that can happen as a result.
Director, Ad Esse
Lean measurement principles - why perfection is only just good enough Presentation
The NHMF is the leading body representing housing providers, committed to championing innovation to deliver excellence in maintenance and asset management