National Housing Maintenance Forum

Award winners

All applications

All applications for Client best at meeting residents' needs

• Gentoo

  Using technology to improve services

• Wansbeck Homes

  Training and involving local unemployed youth to improve the area

• London & Quadrant

  Redesigning repairs systems in response to tenants feedback

• The Wrekin Housing Trust

  Supplying what the customer wants at the right price and to maximise customer satisfaction

• Wolverhampton Homes

  Delivering decent homes in a supportive manner to a mixed and vulnerable community

• Great Places

  The mammoth task of turning an ordinary maintenance service into an extraordinary one

All applications for Most innovative DLO

• Aberdeen City Council

  Modernising the Council’s services to improve services and make savings

• Signpost Services

  Expanding services through improvements and savings

• Bournville Village Trust

  Valuing staff to deliver a bespoke service to the whole community

• Trafford Housing Trust

  Using roadshows to involve tenants in maintenance policies and practice

• Shepherds Bush Housing Group

  Working with local SMEs to deliver maintenance services

• Wansbeck Homes – Gas

  Bringing the client and contractor together to deliver a streamlined service

• Wansbeck Homes – Handyman

  Customer lead practical innovation

• Flourish

  An open approach with competing contractors to drive improvement

• Property Care at Housing Plus

  Going from “very good” to “great” using lean efficiency methodology

• Housing Solutions

  Continuing customer lead initiatives including Home MOT and Handyman.

• Wolverhampton Homes

  Innovative approach to supply management and remote working improves quality and efficiency

All applications for Best managed external contract

• Buzzsaw, Wolverhampton Homes

  Sharing information via an online collaboration service

• Bushbury Hill Property Care, Housing Plus

  A local dedicated care and repair service

• Axis at Optima

  Partnering focussed on what is best for the customer and the service

• Kier at Harlow

  A creative joint venture that saved millions and improved performance

• Flourish Mi-space

  Simplifying and concentrating improvement contracts with clear goals

All applications for Best use of technology

• New Charter

  Developing software to deliver the right information to the front line

• Gentoo

  Improving performance with scheduling software

• Wolverhampton Homes

  Borrowing from a gameshow to make consultation fun for all

• Wansbeck Homes

  Using IT to decrease input and increase output.