This workshop will give delegates the opportunity to discuss and exchange ideas on whether using technology can provide the best customer experience for repair reporting. What proportion of reports can be expected online? Will this deliver savings to the service? Are there technical barriers to overcome? The session will include how the use of Behavioural Insights or ‘Nudge’ techniques can assist organisations in encouraging customers to channel shift and use available technology to report their repairs.
Managing Director
Using IT to support excellent customer services Using IT to support excellent customer services
The NHMF is the leading body representing housing providers, committed to championing innovation to deliver excellence in maintenance and asset management