Expectations around repair delivery are changing. In this session we look at how Citizen Housing have been trailing video triage as a way to improve customer experience, reduce their carbon footprint and reduce repair delivery times. A frank discussion of the challenges and successes of the Citizen & Help me Fix video triage pilot, and how adopting remote technologies could impact the sector as a whole.
Chief Executive Officer, Trade Innovations Ltd.
Maintenance Operations Director, Citizen Housing
Download presentation Improving Customer Experience with a New Approach to Repairs
The NHMF is the leading body representing housing providers, committed to championing innovation to deliver excellence in maintenance and asset management
