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National Housing Maintenance Forum

Setting the standard for maintaining assets

Workshop 3e - Wednesday 10:15

Does your DLO deliver value for money?

In April 2007 four housing associations and a care provider from the South East merged to form The Radian Group Ltd which has a combined housing stock of 17,000 homes. The challenge was to deliver a consistent and efficient responsive repairs service under the corporate brand of Radian Services.

Our destination was clear but the journey was a difficult one with many obstacles to overcome. This workshop covers the process of integrating the DLOs, expanding the operation and raising the standard of the service delivery. In particular we had to negotiate with unions, resolve IT systems, overcome resistance to change, communicate with the company boards and of course our customers.

Peter Evans (Director of Technical Services, The Radian Group)
Andrew Godwin (Head of Radian Services, The Radian Group)