Conference Speakers

Mike Richmond

Operations Manager, Parkway Green Housing Trust

Mike has had a varied career in housing and property services for 33 years, where he has held both operational and senior management roles. He is responsible for and leads a team of 58 staff that handle repairs and maintenance works. During his time at Parkway Green he has seen PG React go from strength to strength taking the service one step beyond customer expectation.  Parkway Green won a UK Housing Award in 2010 for ‘Excellence in Customer Service’ of which PG React lead on the customer profiling campaign.

Our mission statement

The centre of excellence for improving property performance

The NHMF is the leading body representing housing providers, committed to championing innovation to deliver excellence in maintenance and asset management