Polly Cox manages the Sector Learning & Development team at the Housing Ombudsman Service. She joined the Service in March 2023 having worked within the social housing sector for over 20 years. Polly’s experience includes leading on and delivering operational housing management, regulation, policy development, project management, training, resident influence, and complaints management.

Polly is part of the Quality, Engagement and Development department and is responsible for developing and managing the Housing Ombudsman Service Centre for Learning, where landlords will have easy access to a wide variety of learning resources to enhance their complaints management and drive a positive complaint handling culture.