Conference Workshop 2e

Tuesday 26 January 2016 14.30

2E How big data analysis can help improve service

Big data for responsive repairs – useful approach or modern buzzword?

The starting point of improving any service is to understand how it is delivered now. You can learn so much about responsive maintenance by analysing the repair reports raised by your tenants.

M3 has done just that -- we have analysed the data from our M3Housecall tenant repairs reporting system. In this session, we will examine the results of this analysis to see what it reveals about:

  • The most commonly used words that users type in when ordering repairs
  • Seasonal variations in repairs raised
  • Types of repairs raised between different housing associations

Our analysis -- which cuts across trades and SOR categories -- provides some surprising results. Come along and find out more!



Paul Flowers

Director, M3

File downloads

Session 2e handouts Session 2e handouts

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The National Housing Maintenance Forum (NHMF) is an unincorporated trade body set up to represent organisations that are licensed users of the NHF Schedule of Rates (M3NHF Schedule of Rates) and related products