What happens when you remove repairs priorities and focus on providing a responsive repairs service driven by customer convenience?

Housing Solutions Group customers did not want traditional repair completion targets. Instead, they wanted the Group to focus on convenient appointments, which would be kept, and repairs to be completed quickly and first time. In the last three years Housing Solutions has revolutionised the way it provides its repairs service to its customers: changing their approach to simply ask the customer ‘when is convenient’.

Find out if this innovative approach has worked: Does every repair become an emergency? Can adding more convenient appointment slots reduce the number of emergency jobs? Does it cost more to deliver and how are costs controlled?

The basis of this workshop will be to highlight key communication channels that can be used to help deliver a customer led service delivering value for money and improved service levels.