Conference Plenary 4

Wednesday 27 January 2016 10.00

P4 Housing’s new realities: can we maintain performance and satisfaction?

With rent cuts, RTB, and the other effects of the Chancellor’s housing and benefits announcements in November 2015, housing associations face a tough (even hostile) new business environment. This session addresses how asset management and maintenance issues will play out in the new world, and how it may be possible to continue delivering good services that meet the needs of tenants and landlords alike. Can customer satisfaction be maintained, or is a drop inevitable? How will the business needs of housing associations be balanced against their social mission? What will need to change in the future, and how can this be achieved?

Speaker

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The centre of excellence for improving property performance

The National Housing Maintenance Forum (NHMF) is an unincorporated trade body set up to represent organisations that are licensed users of the NHF Schedule of Rates (M3NHF Schedule of Rates) and related products