Conference Workshop 4b

Wednesday 27 January 2016 14.15

4B The Ideal Customer Journey – at 20% lower cost

Customers, people, property -- as a landlord, we value the safety and happiness of our customers and the good condition of our asset – their homes. This is the same thing that our customers value.

As individual employees, we value security, team work and being recognised for doing our jobs well.

We are all after the same thing -- and we need  it at the lowest cost. In fact, to survive and grow we need it at a cost of about 20% less than it’s costing today.

Find out how our clients are learning to do this – making them, their customers and their staff safer in the long term.   


Ian Harries

Director, The Lean Partnership

Dave Skelton

Director, The Lean Partnership

File downloads

Session 4b handouts Session 4b handouts

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The centre of excellence for improving property performance

The National Housing Maintenance Forum (NHMF) is an unincorporated trade body set up to represent organisations that are licensed users of the NHF Schedule of Rates (M3NHF Schedule of Rates) and related products