Orbit made a conscious decision to change the way it approached customer safety. It changed from being the first ever HA to be downgraded for fire safety in 2015/2016 to being the first HA to be accepted by the West Midlands Fire Service as a primary authority partner.   

Orbit drew on the experience of its staff, in particular those who had worked in the regulatory sector, to analyse why property compliance is such a challenge to the industry. The result was the redesign of the property compliance team based upon the plan, do, check, act model enshrined in the HSG65 document released by the HSE.

This session will describe the way in which Orbit has taken a non-traditional approach to compliance in order to transform its performance in customer safety.