Conference Workshop 3F

Wednesday 24 January 2018 11.30

3F Planning to fail: how to raise tenant satisfaction through demand led replacement

The adoption of demand led replacement has radically changed Hyde Housing Group’s approach to modernisations and has generated significant savings.  Kitchens, bathrooms, windows, and heating systems are now only replaced when components are beyond economic repair. This move away from lifecycle replacement challenges conventional wisdom, but three years on Hyde has achieved savings of £22m with no discernible difference in the quality of its housing stock. This approach has actually increased tenant satisfaction rates. Furthermore, the introduction of the Hyde quality standard has enabled tenants to add personal touches to their home improvements.

 

Speaker

Brent O’Halloran

Director of Asset Management, Hyde Housing

File downloads

3F_O'Halloran_workshop 3F Slides

Our mission statement

The centre of excellence for improving property performance

The NHMF is the leading body representing housing providers, committed to championing innovation to deliver excellence in maintenance and asset management