Monmouthshire Housing Association (MHA) was a stock transfer in January 2008 so although in many respects they face the same challenges as every other DLO in the country – to provide an excellent repair and maintenance service to their customers –the priorities and problems are defined by being a new organisation with new staff and new facilities.  In this session Peter will explore the service improvements and efficiencies that have been made since transfer and the challenges and opportunities that face them in the next few years.