NHMFTraining days

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Effectively Responding to the Damp & Mould Crisis

Monday 06 November 2023, Online via Zoom (10:00 - 13:30)

Social landlords have been in the spotlight with residents complaining about damp, mould and condensation in their homes. The Government, the Regulator and the Ombudsman, as well as the media, have all taken to naming and shaming landlords not dealing with those complaints effectively. With winter approaching and the cost-of-living crisis coupled with high energy prices, these complaints will increase unless landlords get ahead of the curve. 

This webinar is an excellent opportunity to hear about the Government's upcoming consultation on Awaab's Law and timescales for repairs in social housing. 

The Housing Ombudsman will be sharing lessons for the sector on addressing damp, mould and condensation. In addition, social landlords will be explaining the different approaches they are taking including best practice, innovation and technology to care for residents and the smarter technology used to ensure that residents are warm, safe and healthy in their homes.

There will be plenty of opportunity for questions and discussion.



  • Isobel Ames, Department for Levelling Up, Housing and Communities
  • Jenny Danson, Disruptive Innovators Network
  • Graham DeAth, Ethos Partnership
  • Polly Cox, Housing Ombudsman Service
  • Sonya Russell & Sarah Levett, IOT Solutions Group
  • Martyn Stones, Oxford Brookes University
  • Joanne Scarlett, The Riverside Group
  • Ian Gardner, Wolverhampton Homes

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Contact numbers and enquiries

For enquiries, please contact our team by emailing us at training@m3h.co.uk

Our mission statement

The centre of excellence for improving property performance

The NHMF is the leading body representing housing providers, committed to championing innovation to deliver excellence in maintenance and asset management