Managing contracts is demanding, especially when juggling the rights of someone else's employees and the demands of procurement on your organisation. This session will provide practical suggestions on how to plan ahead effectively to head off problems. The employment and business elements of the Forbes Housing Group will contribute their experience and recommendations to cover the tendering process as well as the start and end of contracts, whether outsourcing or moving back in-house; and will consider the consequences of a contractor failing mid-term when rapid action is required.