There are whispered messages being passed around meeting rooms and networking circles that perhaps those organisations who have persevered with Direct Labour Organisations (DLO's) may have got it right.
Whether an in-house repairs team or an external contractor is best is much contested amongst social housing organisations. But whichever model you choose, or are stuck with, running it effectively will be the key to its success.
NHMF Bulletin 2011 - See all articles from 2011
M & Y are a recently harmonised DLO with a high drive to succeed and a competitive edge. M & Y have trebled in size in the last 12 months and diversified into many new services, managing to maintain high levels of performance and customer service in their exisiting responsive repairs delivery. M & Y have won many awards for their best practice, social responsibility and quality of work. We have strong customer focus, endless passion and enthusiasm and believe our service is exceptional. M & Y has a very commercial edge and strong social values. M & Y staff demonstrate passion, commitment and courage on a daily basis and through this have very good resident support and involvement. M & Y are the contractor of choice for Regenda and are looking to become the contractor of choice for external providers soon too, the sky is the limit
Parkway Green made improvements to working practices which have saved £278,000 pa whilst tailoring the service to suit what customers want.