The evolution of WPH's asset management and maintenance service review can be traced back to customer feedback stemming from research undertaken in 2009. In response Wirral Partnership Homes undertook a fundermental review of its approach to the provision of quality housing and quality services for customers. The review focused on repairs and maintenance, capital investment, development and improving efficiency. The reviews outcome resulted in improved customers satisfaction levels of 95.9%, service delivery savings in excess of £1.5m and the lauch of a 400 unit new build programme.
Never has the role of registered social landlords been more important. Pressure for more housing, affordable, in the right place to meet the right need is real, whilst the great and the good posture over whether or not the sector ‘can meet the challenge’
This paper is one of a series looking at the appraisal of housing investment. This article looks at the appraising the options for associations working with local authority stock.