Wirral Partnership Homes

The evolution of WPH's asset management and maintenance service review can be traced back to customer feedback stemming from research undertaken in 2009. In response Wirral Partnership Homes undertook a fundermental review of its approach to the provision of quality housing and quality services for customers. The review focused on repairs and maintenance, capital investment, development and improving efficiency. The reviews outcome resulted in improved customers satisfaction levels of 95.9%, service delivery savings in excess of £1.5m and the lauch of a 400 unit new build programme.


The Costs of Comfortable Inaction

Never has the role of registered social landlords been more important. Pressure for more housing, affordable, in the right place to meet the right need is real, whilst the great and the good posture over whether or not the sector ‘can meet the challenge’


Learning from the recession

Year-on-year growth, shareholder profits, and pots of funds on offer for community projects; it wasn’t a dream, it was the reality of social housing facilities management in 2009.


Basic principles of appraisal

This paper looks at what an apppraisal is for, and sets it into a context.


Realistic revenue assumptions

This paper looks at the revenue assumptions used in development appraisals, and how these impact on the long term viability of schemes.


Appraisal of Low cost home ownership

This paper is one of a series looking at the appraisal of housing investment. This article looks at the appraisal of low-cost home ownership.


Appraisal of supported housing

This paper is one of a series looking at the appraisal of housing investment. This article looks at supported housing.


Appraisal of temporary social housing

This paper is one of a series looking at the appraisal of housing investment. This article looks at the appraisal of temporary social housing.


Option Appraisal for stock reinvestment

This paper is one of a series looking at the appraisal of housing investment. This article looks at option appraisals on stock re-investment.


Appraising options for working with local authority stock

This paper is one of a series looking at the appraisal of housing investment. This article looks at the appraising the options for associations working with local authority stock.


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The centre of excellence for improving property performance