Understanding the Social Value Act

In January 2013, the Public Services (Social Value) Act came into force. The law calls for public sector commissioners to try to weave in social and environmental benefit that is beyond the primary purpose of a contract. This means that public bodies, including housing associations and local authorities, can ask contract providers – whether they are private businesses, charities or social enterprises – to deliver services in a way that also creates added community value. An example of this would be creating local apprenticeships or jobs for disadvantaged people, such as those who are long term unemployed, living with a disability or have spent time in prison.


"Repairs Plus"

You wouldn’t think a text message booking a taxi would transform a housing repair service, but that is exactly how Wolverhampton Homes was inspired to improve its housing repair service.


What is CSR?

One definition used by business for social responsibility is: operating a business in a manner that meets or exceeds the ethical, legal, commercial and public expectations that society has of business. Another definition is that CSR is about how companies manage the business processes to produce an overall positive impact on society. However you define it, Corporate Social Responsibility (CSR) is a voluntary initiative of businesses, primarily corporate and multi-national companies.


Measuring social value

There is increasing interest in measuring the social value housing associations create. Is this something the maintenance department should concern itself with, or is it an obscure activity that has no place alongside the work of looking after properties?


Japanese knotweed

You have to feel for them. They call us having been up half the night with worry; you sense they’re on the verge of cracking up. They can’t think straight, they can hardly string a coherent sentence together. But even though the noises coming down the wire are a tangled mess of half-uttered curses and whimpers, we know exactly what to say…


Our mission statement

The centre of excellence for improving property performance