Featured Best Practice article

Residents' safety: changing the culture - why 100% compliance is not good enough

The Grenfell Tower fire in 2017 highlighted tragic failings. The Hackitt Review’s final report concluded that the same old methods were unlikely to deliver the fundamental changes needed to safeguard residents.

Search articles

Bulletin
Best practice

Browse by topics

Guides

Best practice articles

Fire safety

This guide covers social landlords’ responsibilities for fire safety in residential premises, including individual homes, purpose-built blocks of flats and sheltered housing. It does not cover property protection or insurance requirements in the case of fire.


Heat Network (Metering and Billing) Regulations 2014 - Amendments November 2020

Complying with the Amended Heat Network (Metering and Billing) Regulations 2014 – Q&A briefing


Resident safety - Introduction

The safety of tenants is paramount and should be the primary concern of all landlords.


Covid-19: repairs and maintenance - Q&A briefing

Article originally published 21 May 2020, last updated on 6 November 2020


Net zero carbon and existing stock: Q&A briefing

With the UK committed to achieving a ‘net zero carbon’ economy by 2050, energy use in homes, particularly existing homes, must be substantially reduced so as not to contribute to Green House Gas (GHG) emissions


Dampness, mould growth and insulation problems

Q. How should social landlords respond to reports of dampness, condensation and mould growth which are suspected of being due to defective wall insulation?


View more articles
Our mission statement

The centre of excellence for improving property performance