Understanding the sustainability and longevity of an asset is a complex process. None more so than in the housing context when that asset is a customer’s home.
The annual NHMF Study Tour provides a valuable opportunity for members to share knowledge with colleagues from across the social housing sector and approach common challenges from a fresh perspective. In 2018 we visited Glasgow to look at the history of social housing in the city, and to explore some of the innovative solutions being adopted by local housing providers.
For many organisations, the last thing they want to consider when starting a procurement process or entering into a contract is how this can go wrong. However, as a specialist in contract and procurement disputes, I see how quickly disputes can escalate and how the early steps taken are fundamental to mitigating the time and cost expended in resolving the situation.
The M3NHF Schedule of Rates is involved in a large part of the sector’s finances, an estimated £1.3 billion a year is managed through the housing maintenance system incorporating the Schedule of Rates so naturally people are interested in any changes to the base rates from one version to another and the implications of the ‘potential’ percentage adjustments.
A sustainable commitment to attracting, retaining, training and developing the best talent lies at the heart of every healthy business and economy.
At Guinness, promoting diversity across our business is a priority. This includes the role of women in maintenance (WiM) where on average tradeswomen represent 2% of the workforce. Given the challenges of customer service and trades skills shortages in housing, our sector provides a great opportunity to promote careers and broaden aspirations.